![]() I do not wish to be a disgruntled customer but it is clear the engine supplied was not fit for purpose and Volvo should replace it.Īt this point I want to mention that the omission of a temperature gauge on the dashboard was more that a faux pas with regards to the design of this car, indeed another design fault. Also, there are many avenues to explore with this regard, media, social media, online forums and reviews. However, if Volvo are unsympathetic then we shall make our situation plain. I have refrained from commenting online since our engine block failure was fully diagnosed. Got a brand new engine out of it though as they found a split in one of the bores." After a lot of hassle and 12 weeks in the garage, it turned out to be a leak in the exhaust gas coolant coil where it goes to the egr valve. It is clear we are not alone with this issue However, the reason for the fault is only now fully known. The symptoms were reported to the dealer back when the car was in warranty. With regards to the engine we are in a similar situation. I am glad to say that in our case Volvo rectified this fault without charge, whilst out of warranty, only fair considering to the proliferation and seriousness of this fault. With the case of the door lock issue, this began manifesting within warranty but was not sorted until the car was out of warranty. However, the small internal coolant leak and subsequent “coolant level low” message could not be fully diagnosed until the head was removed and the bores inspected which only occurred when the car was out of warranty. With regards to the warranty, the fault was manifesting itself. we are presented with a bill for thousands for a new engine for a 4.5 year old Volvo. Whilst we are pleased to hear things are moving in the right direction, we are still not happy with the situation i.e. Thank you once again for contacting our offices, I trust we have clarified our position and assisted with your query. We have however, reviewed the case internally and you will be pleased to know that we can increase this offer by 10%.Īs we work with different rates to our dealers, we would urge you to contact them directly for a revised cost. We feel this is a fair offer and cannot facilitate you request to cover the cost of repairs in full. In this case, the dealers and Volvo UK have offered to contribute a total of 40% towards parts and labour, leaving you with 60% of the bill to pay. ![]() We use various factors to measure this such as age, mileage and loyalty to the dealer network for servicing. The dealer network are also empowered to review and offer goodwill on behalf of Volvo UK, often with having to contact us. There is nothing to be gained by the dealer once the car is out of warranty so we trust they have followed the Volvo diagnostics processes as we would expect. We trust however, that the garage would have informed you and Volvo UK of any potential issues at any given opportunity. Volvo UK cannot comment if the reported fault and repairs now needed are related to any issues raised when the car was younger and you would need to talk to the dealers directly about this. We accept you have reported concerns whilst the car was under warranty and also trust every dealer in the network is qualified to correctly diagnose and rectify any faults found at the time. It is for this reason we offer the manufacturer’s warranty of 3 years or 60,000 miles (whichever comes sooner) where we are confident any manufacturing or material defects will manifest themselves. Like yourselves, Volvo do not expect such parts to fail at this age or mileage but accept they can and do, both on older models and brand new cars. We take on board all your feedback and apologise for any inconvenience caused whilst you have not had your car. Thank you for sending a copy of your letter and apologies the original letter did not reach our team. Here's their response from yesterday morning.
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